Frequently asked questions

Caregivers submit identity documents, qualifications, and certificates which our team reviews before approval. Verified profiles carry a badge.

Nestora shows a transparent price quote before you book. You pay the caregiver or agency directly after the visit — the platform does not process payments.

Yes — pending and accepted bookings can be cancelled from the booking page. Cancellation windows are shown before you confirm.

Coverage depends on each provider’s service radius. Search with your address to see caregivers available near you.